Level 1 Engineer
I'm passionate about Information Technologies and have been working in the industry for 3 years, helping assist and resolve client ICT problems with precision and dedication.
Get In TouchMy name is Lucas Priest. I am 19 years old and currently employed as a full-time Support Engineer at Orbitel Technologies. I have a strong passion for information technology and graphic design/art, and I take great interest in continuous learning and problem-solving. One of my core motivations is delivering high-quality support and service to clients.
I began my career in IT with Blackbird IT while in Year 11, undertaking a traineeship. During this time, I successfully completed my Certificate III in Information Technology alongside my SACE. I am now employed as a Level 1 Helpdesk Engineer and am currently pursuing my Certificate IV, as well as additional industry certifications, including the Microsoft MS-900.
I enjoy the exposure to many different types of technologies that my current role provides and the learning opportunities it offers. My longer-term goal is to continue developing my skills and specializations to become a Level 3 engineer and eventually a solution architect. While my passions are information technology and graphic design, gaining experience and developing my skills are my main goals.
2025 - Present
• Advanced technical support and system administration
• Infrastructure monitoring and troubleshooting
• Client solution implementation and optimization
• Cross-platform support for enterprise environments
2022 - 2025
• Onsite helpdesk and Remote support (primarily phone/remote support)
• Consistently achieved high CSAT scores with customers (8/10 or higher)
• Provided remote support across a wide range of issues covering Windows, Apple Mac, Mobile
• Experienced with service desk tools (IT Glue, ConnectWise & ConnectWise Control)
2021 - 2022
Customer service at Domino's Pizza Reynella, developing communication skills and customer relationship management.
2021
Completed work experience at Data Com helpdesk center in Tea Tree Plaza. Shadowing engineers and building fundamental IT skills.