Level 1 Engineer
Welcome to my Website. I'm passionate about Information Technologies and i have been working in the industry for 3 years helping assist and resolve client ICT problems.
Get In TouchMy name is Lucas Priest. I am 18 years old and currently employed as a full-time Level 1 Engineer at Blackbird IT. I have a strong passion for information technology and graphic design/art, and I take great interest in continuous learning and problem-solving. One of my core motivations is delivering high-quality support and service to clients. I began my career in IT with Blackbird IT while in Year 11, undertaking a traineeship. During this time, I successfully completed my Certificate III in Information Technology alongside my SACE. I am now employed as a Level 1 Helpdesk Engineer and am currently pursuing my Certificate IV, as well as additional industry certifications, including the Microsoft MS-900.
I appreciate the exposure to a wide range of technologies that my current role offers, as well as the valuable learning opportunities it provides. My long-term goal is to continue developing my skills and areas of specialization with the aim of progressing to a Level 3 Engineer position, and ultimately becoming a Solutions Architect. While my primary interests lie in information technology and graphic design, my main focus is on gaining hands-on experience and continuously advancing my professional capabilities.
2022 - Present
- Onsite helpdesk and Remote support (primarily phone / remote support)
- Consistently achieve high CSAT scores with customer (8/10 or higher)
- Taking calls and providing remote support across a wide range of issues covering Windows, Apple Mac, Mobile
- Familiar with service desk tools (IT Glue, ConnectWise & ConnectWise Control)
2021-2022
Customer service at Dominos Pizza Reynella
2021 - 2021
Completed work experience at data com helpdesk center in Tea Tree Plaza. Shadowing engineers and building fundamental skills.